120 Night Sleep Trial
Make sure this bed is the match dreams are made of.
We’re so confident that you’ll love your new teddy mattress that we invite you to try it out first! Sleep with our 120-night trial policy and if your body doesn’t love your teddy mattress, you can return it for a full refund.
Try your teddy idream and idream Hybrid mattress for 120 nights.
We’re certain you’ll never get tired of drifting off on your teddy mattress, but if for some reason you decide it’s not the right mattress for you within the first 120 nights (including the 30-night mandatory period), you’re eligible to a refund (provided your mattress can be returned in a hygienic condition). We will require a photograph of your teddy mattress to confirm the mattress condition and viability of donation.
To qualify for a refund, you must have been sleeping on your teddy mattress for at least 30 nights. This is because it usually takes up to 4 weeks of regular use to allow your body to adjust and be completely satisfied with any new mattress. Your body’s response will determine if it’s not the right bed for you! Simply contact us 120 days after delivery and we’ll help you to initiate the returns process.
It's important to keep in mind that our 120-Night Sleep Trial only applies to our idream and idream Hybrid mattresses, and does NOT apply to our Natural Latex Pillows and teddy junior products.
Our 120-night trial is valid for online purchases via our teddybed store only. If you have purchased a teddy mattress via one of our retail partners, the teddy return policy becomes invalid and the refund policy of that retail store is followed.
Here’s what happens next:
Once your refund request has been lodged, we will organise a collection from either one of our charity partners or an approved third party logistic company. Your teddy mattress will then be donated to charity to help those in need.
These collections can take up to 14 business days (depending on your location) and can only take place during business hours.
In the event that you have an address with restricted access and are outside of metro or regional cities, it may be difficult for our partner charities to collect your pre-loved teddy mattress. However, we will work with you and help expedite your refund.
If we are still having trouble collecting your teddy mattress after all options have been attempted, we may ask for your assistance to drop the mattress at one of our approved donation locations and we would require a donation receipt. Once we have received the donation receipt, your full refund will be issued.
We require your original purchase receipt for all refunds to be approved.
Some terms and conditions to keep in mind:
Please contact our customer support before returning any teddy products (email@example.com).
We are unable to provide you with a refund if your mattress that has rips, tears, stains, mould, dirt, smells, or bed bug infestations.
We’re happy to give you the option of exchanging your mattress for another mattress of equal value if it doesn’t suit, but be aware that there are some restrictions:
All exchanges must happen within 120 nights of purchase.
Only one exchange per household will be permitted (at a maximum of 2 mattresses).
The requirement that the mattress meets the hygiene requirements as set out above also applies to an exchanges.
In the case of an exchange upgrade, you’ll be responsible only for any difference in pricing. We will cover any additional shipping expenses.
Returned mattress will be donated to charity.
It’s important to note that your tree will only be planted in your name on the completion of your 120-night trial. Let’s strive for a greener Aotearoa together!
Our 120 day trial policy is in addition to and not in replacement of any rights you may have under law – for example under the Consumer Guarantees Act 1993.
How It Works
1. Receive your mattress
Unbox and unravel and start your sleep trial!
2. Sleep on it
You and your new mattress need some time to get acquainted, sleep on it for 120 nights in your home, no sneaky clauses to catch you out! Sleep on it for at least 30 days to get used to it.
3. Not the right fit
If you're not catching the Zzz's you were hoping for, no hard feelings! Teddy has partnered with New Zealand Red Cross who will collect and donate your bed to a family in need.
Start The Returns Process
Please use the contact us button below to email firstname.lastname@example.org
You will need to also attach an image of the mattress in your email for the process to begin.