Comfort and Sizing Exchange or Refund
Comfort exchanges are not accepted outside of our 120-Night trial policy, teddybed will also not accept exchanges for another size (if teddy is not at fault upon delivery).
We do not accept comfort exchanges on our teddy junior and junior LUX mattresses, any return or refund request on our junior ranges must be lodged within the first 30 days starting from date of purchase and if accepted the customer will be liable for any collection charges and the customer is responsible in making sure the mattress is wrapped and protected for transport. The return charge is to discourage unwarranted purchases.
*Customers with any approved refunds outside of teddy's 120-Night Sleep Trial Policy, will be liable for the return shipping costs*
What is our return process?
*Our return policy only applies to our idream, idream Elite and idream Hybrid mattresses during the 120-Night Trial and incurs a $90 Return Charge*
Once your refund request has been lodged, we will organise a collection from one of our charity partners or an approved third party logistic company. Your teddy idream or idream Hybrid mattress will then be donated to charity to help those in need.
These collections can take up to 14 business days (depending on your location) and can only take place during business hours.
In the event that you have an address with restricted access and are outside of metro or regional cities, it may be difficult for our partner charities to collect your pre-loved teddy mattress. However, we will work with you and help expedite your refund.
If we are still having trouble collecting your teddy mattress after all options have been attempted, we may ask for your assistance to drop the mattress at one of our approved donation locations and we would require a donation receipt.
We require your original purchase receipt for all refunds to be approved.
Third Party Resellers
If you have purchased a teddy product through one of our amazing retail partners, then their refund policy is applied and you would need to deal directly with the store.
Comfort and Sizing Exchange or Refund
Comfort exchanges are not accepted outside of our 120-Night trial policy, teddybed will also not accept exchanges for another size (if teddy is not at fault upon delivery).
We do not accept comfort exchanges on our teddy junior mattresses, any return or refund request on our junior ranges must be lodged within the first 30 days starting from date of purchase and if accepted the customer will be liable for any collection charges and the customer is responsible in making sure the mattress is wrapped and protected for transport. The return charge is to discourage unwarranted purchases.
teddy's New Monti and teddyDeb Bed Frames:
You may return the bed frame in the first 30-days from purchase.
To qualify for a return, the Monti and TeddyDen bed frames must be in their original condition, free from damage, and packaged in their original materials. We recommend keeping the original packaging in case you wish to return the product. Please note that a return fee of $90 applies for processing and collection.
Additionally, our Monti and TeddyDen bed frames come with a comprehensive 2-year warranty, ensuring protection against any defects in materials or workmanship during this period. For more details or to initiate a return, please contact our customer service team.
Customers with any approved refunds outside of teddy's 120-Night Sleep Trial Policy, will be liable for the return shipping costs
