FAQs

Answers to Your Questions

What's the difference between the iDream Hybrid and iDream?

The idream Hybrid mattress combines the cushioning of foam layers with the bounce of innersprings, where the idream is a foam mattress with a more firmer feel.

The idream Hybrid pocket-spring coils also allow for more airflow, making hybrid mattress more breathable than a standard foam mattress. Because air moves throughout the mattress, hybrid mattresses shouldn't trap as much heat as foam mattresses.

Which is better Natural Latex or Memory Foam?

Great question, our
teddy mattresses are designed with 20mm of Natural Latex and 50mm of gel infused
memory foam.

Our founder has
over 20 years’ experience in mattress design and production, and through his
experience designed the teddy mattress.

This ratio (20mm Latex / 50mm Memory foam)
allows for the faster bounce back of latex when pressure is applied, whilst allowing for the slower body contouring and moulding to the shape of your body
of the memory foam, thus offering “the best of both worlds” in comfort.

IS SHIPPING FREE? EVEN FOR RURAL ADDRESSES?

Yes! Shipping is on us, no matter where you live.

2 – 4 working days if you live in Auckland, Bay of Plenty and Waikato

Up to 10 working days for the rest of North Island and South Island.

Some rural addresses may take a little longer to reach but we will do our best to remain within our lead time.

*Public holidays may affect these lead-times.

*Caution*

OUR PRODUCTS ARE HEAVY

Please take care when lifting and always use at least 2 people when unboxing and moving your teddy mattress

HOW DOES THE 120 NIGHT SLEEP TRIAL WORK?

Test your new mattress for up to 120 nights in your own home.

At the end of 120 nights we'll then plant a tree for you! 

If you decide the mattress isn't for you, then it is cleaned and donated to charity!

Does the 120 Night Sleep Trial apply to teddy junior?

Unfortunately not, our 120-night sleep trial only applies to our idream and idream Hybrid mattresses.

CAN I USE THE MATTRESS ON ANOTHER BED BASE?

Yes, all our mattresses are compatible with any flat supportive surface. This includes all slat, box spring and adjustable bases.

HOW SUSTAINABLE IS THE MATTRESS REALLY?

Through our partnership with the Seaqual Initiative we use material created from plastic collected from the ocean to spin into the yarn used in our products! 

We think it's pretty awesome and this upcycling prevents unnecessary waste heading to landfill by instead diverting it back into high-quality, usable materials. 

Learn more

What is REACH certified mean?

All foams used teddy mattresses are REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals) compliant. This certificatioin deals with the regulations that were created to improve the environment and protect human health.

REACH addresses the risks associated with chemicals and promotes alternative methods for the hazard assessment of substances.

what if i purchased a teddy mattress through a verified reseller?

Thank you for your support through one of our amazing retail partners.

Unfortunately the 120-Night Sleep Trial is for purchases through our online store only and does NOT apply to purchases made through resellers, as retailers have their own instore policies which are followed.

When should my child graduate from cot to bed?

Your child's graduation from cot to bed is a milestone in both your life and theirs.

Most children move from a cot to a bed between the ages of 2 and 3½ years old.

There is no set age but its probably safest to wait until they at least 2 years old.

Can't find what you're looking for?

Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@teddybed.com