teddyBed Warranty

All our products meet the highest quality standard, and we are delighted to offer a 10-year Limited warranty on our teddy idream, idream Hybrid and Elite V2 mattresses and a 5-year Limited warranty on the teddy junior mattresses, iBase, Monti and teddyDen bed frames, a 2-year Limited warranty on all accessories, and a 60-day Limited warranty on our linen sheets, bed sets and Fluffy Dog Bed. This limited mattress warranty gives you specific legal rights, and you may also have other rights depending on where you live.

 

10-Year Limited Warranty: teddy idream, idream Hybrid and Elite V2 mattresses

5-Year Limited Warranty: teddy junior, junior LUX, iBase, Monti and teddyDen Bed Frames

2-Year Limited Warranty: Accessories (Pillows and Toppers)

60-Day Limited Warranty: teddy Linen Sheets, Bed Sets and Fluffy Dog Bed

 

1. Who does teddyBed’s 10 & 5 year warranty extend to?

Anyone who has purchased the mattress or teddy bed frame from teddybed directly. You need to please keep a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. If you have purchased a teddy mattress through one of our amazing retail partners, you would need to process the claim through them directly.

It is important to note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

2. What does teddyBed’s warranty cover?

This warranty covers the defects which are considered “factory fault” in materials and workmanship of a teddy mattress that has always only been in normal domestic use and treated in accordance with our policies.

Deterioration which causes the mattress to have a visible indentation “sagging” deeper than 30mm if that indentation or sag has not resulted from use of an improper or unsupportive foundation.

Any physical flaw in the mattress that causes the foam material to split or crack, if the mattress has not been handled improperly.

Any manufacturing defects in the zipper assembly or fabric of the teddy idream and junior mattress cover. Please note, a defect in respect of the mattress cover alone will not entitle you to a replacement teddy idream and junior mattress, just the cover itself.

*Please note that the mattress zipper washable covers carry a 2-year warranty and do not form part of the mattress 10 & 5 year Limited warranty periods. 

3. What does teddyBed’s warranty NOT cover?

Anything not mentioned or falls in line with section (2) ‘What does teddyBed’s warranty cover?’, will not be covered. 

Please see below list of examples in which you will not be covered (there might be other issues or circumstances too which might result in your warranty not being covered): 

• Comfort preference
• A normal increase in the softness of the foams (as all mattresses soften over time) and which does not affect the benefits of a teddy mattress. 
• Physical abuse or damage to the mattress which causes defects such as tears, stains, burns, cuts, damage caused by liquids or excessive washing.
• Abnormal use.
• Exposure to cold temperatures for a period that causes the materials to permanently deform.
• Dirt, stains, smells, or bed bug infestations resulting from poor mattress care. 
• Mould on the mattress of any kind.
• Any claim made other than for the benefit of the original purchaser, who bought the product directly from teddy bed.
• Replacement of a teddy idream or junior mattress due to defective cover. If you purchase a mattress and only the cover is defective (and not the mattress), we will only replace the cover and not the whole mattress.
• Any mattress (whether manufactured by teddy or not) sold by a reseller who is not an authorised teddy retailer at the time of purchase.
• Any teddy mattress sold “used”, “preconditioned”, “as-is”, “reconditioned”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality” or has previously been purchased or used by someone else.
• Teddy will not accept exchanges for another size (if teddy is not at fault upon delivery)
• Damage to the outer cover due to excessive washing (more than once every 3 months) or not following the correct washing instructions. 

 4. When does the warranty start and end?

Both teddy’s 10-year & 5-year warranties starts on the date of delivery of the mattress (not upon unboxing) and lasts until the end of the 10-year or 5-year anniversary from the delivery date.

5. What are your responsibilities when claiming your warranty?

Please send the following to support@teddybed.com:

• a short-written description and photos of the condition of and problem that you believe represents a defect. 
• proof of purchase (for example:  your order number or an original dated sales receipt) 

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the mattress prior to accepting a particular claim under this Warranty.

If there are shipping costs required to return your teddy mattress, you will not be responsible for those costs.

6. What happens once we receive all the required information from you?

Once we have received your potential claim together with any evidence provided (including the mattress itself in some cases), teddy evaluate, cross-examine, and decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. 

If we determine that your mattress is covered, we will repair or replace (as applicable) and deliver your repaired mattress or new teddy mattress back to you. teddy reserves the right to offer you a similar replacement product if your original item has been discontinued. The mattress warranty period does not restart but continues from your original purchase date.

We will only cover the shipping expenses of the first warranty claim. 

7. Do I get a refund?

This warranty does not give you the right to get a refund. The warranty only covers repairs, replacements, and upgrades for successful warranty claims.

8. Warrantor

Idream Limited t/a teddy 

NZBN: 9429049196139

support@teddybed.com

5-Year Limited Warranty (teddy iBase, Monti and teddyDen Bed Frames) & 2-Year Limited Warranty Accessories

We provide a 5-year (iBase, Monti and teddyDen bed frames) & 2-year limited warranty for the pillows and mattress toppers. This warranty reflects our commitment to maintaining the highest quality standards for home use. This warranty holds legal significance and grants you specific legal rights.

1. Who is eligible for this bed base warranty?

This warranty pertains to individuals who have acquired the ibase, teddyDen, Monti or teddy accessory directly from teddy bed. Retaining a copy of your order confirmation is vital as evidence of your purchase. This documentation is required for any warranty claims. Please note that this warranty exclusively benefits the original purchaser ONLY and is non-transferable upon resale.

2. What does the warranty encompass?

Our warranty covers damages resulting from defects in craftsmanship and materials associated with the bases or accessory. This protection applies to instances where the bases or accessory has consistently been used for standard domestic purposes and has been cared for  and used according to its intended use. The warranty includes severe cracks, breaks, and faults that hinder the base's functionality or safety.

3. What falls outside the warranty's coverage?

The warranty does not cover and extend to issues with the ibase, teddyDen and Monti or accessory that do not directly stem from flaws in craftsmanship or materials. For instance, the following list provides illustrative examples of items not covered by the ibase warranty. This list is not comprehensive and is intended for clarification only.

• Natural variations in fabric colour (e.g. sunlight damage)
• Unusual or improper usage.
• Physical misuse or harm to any component of the ibase, such as burns, cuts, tears, liquid damage, stains, dents, chips, or direct breakage of the wood.
• Claims made by anyone other than the original purchaser.
• Sold by resellers not authorized by teddy bed at the time of purchase.
• Sold as "as-is," "preconditioned," "reconditioned," "used," "comfort return," "returned," "previously owned," or similar terms indicating non-new or non-first quality status.
• Typical signs of wear and tear, like minor scuffs or fading over time.
• Cosmetic alterations made to the products
• Cracks or breaks caused by improper care, extreme heat or moisture exposure, or bed base misuse.
• Exchanges for different sizes are not permitted.
• When does the warranty become effective?

The warranty begins on the date your ibase, teddyDen, Monti or accessory is purchased and remains in effect for 5 consecutive years (iBase, Monti and teddyDen bed frames) or 2 consecutive years (accessories).

5. Your Responsibilities

To initiate a warranty claim, kindly provide: (a) a concise written explanation and photographs of the issue or condition that you consider a defect; (b) proof of purchase (order number or original dated sales receipt) to teddy via support@teddybed.com. Our discretion may prompt us to request additional photos, additional information, or physical inspection before accepting specific claims.

Return shipping expenses will be your responsibility.

6. What occurs after submitting a claim?

The evidence we receive, including the damaged component of the teddy product in some cases, will be meticulously examined by teddy bed. Upon reviewing the evidence, we will make a fair and rational determination about whether your claim qualifies for warranty coverage. If approved, we will either repair or replace the damaged component of the teddy product and return it to you. We will not exchange the entire teddyDen, Monti or iBase ONLY the damaged component, unless we feel that an entire product exchange is warranted.

teddy reserves the option to provide a similar replacement if your item is discontinued. Shipping costs for the first warranty claim will be covered, and the warranty period remains unchanged from the original purchase date.

7. Can I request a refund?

Please note that this warranty does not entitle you to a refund. The warranty specifically covers replacements, repairs, and upgrades for successful warranty claims.

8. Definition

Accessories are defined as the following items

• teddy mattress Toppers
• junior pillows
• Stack 'n Sleep Pillow
• Natural Latex Pillow

9. Warrantor

idream Ltd t/a teddy.

NZBN: 9429049196139

support@teddybed.com

 

60-Day Limited Warranty (teddy Linen Sheets, Bed Sets & Fluffy Dog Bed)

We stand behind the quality of our linen sheets, bed sets and Fluffy Dog Bed, and offer a 60-day limited warranty against manufacturing faults when these products are used in the home. This warranty is in addition to your rights under the Consumer Guarantees Act 1993 and does not limit them.

1. Who can claim under this warranty?

This warranty applies to customers who bought a teddy linen sheet set, bed set or Fluffy Dog Bed directly from teddyBed. Please keep your order confirmation, as we will ask for proof of purchase when you make a claim. The warranty is offered to the original purchaser and does not transfer if the product is sold or given away.

2. What does teddyBed’s warranty cover?

We cover faults in materials or workmanship that appear within the warranty period, provided the product has only been used in a normal household and cared for according to its care label and our care instructions. Covered faults include:

• Seams that come apart or stitching that unravels.
• Fabric that splits or tears without being caught, snagged or misused.
• Faulty buttons, ties or closures on duvet covers and pillowcases.
• For the Fluffy Dog Bed, a cover that splits at the seams or filling that breaks down under normal use.

3. What does teddyBed’s warranty NOT cover?

Anything not listed in section 2 is not covered by this warranty. Some examples are below, although this is not a complete list:

• Natural slubs, texture and small variations in weave or colour, which are characteristic of linen.
• Softening, creasing, gradual fading and general wear from everyday use and washing.
• Shrinkage or damage caused by washing, drying or ironing outside the care label instructions (for example hot tumble drying or bleach).
• Pilling or abrasion from rubbing, washing or contact with rough surfaces.
• Stains, burns, snags, holes or tears caused by accidents, jewellery, zips or pets.
• Chewing, scratching, digging or soiling by pets (Fluffy Dog Bed).
• Products that have been altered, or bought second-hand or from a reseller not authorised by teddyBed.
• Change of mind, including exchanges for a different size or colour.

4. When does the warranty start and end?

The warranty starts on the day your order is delivered and ends 60 days after that date.

5. How do I make a claim?

Email support@teddybed.com with:

• your order number or other proof of purchase; and
• a short description of the problem, with photos showing the fault and the care label.

We may ask for more information or photos, or ask you to send the item to us so we can inspect it. If your claim is accepted, we will cover the cost of returning the item to us and of sending the repaired or replacement item back to you.

6. What happens after I make a claim?

We will review the information you send and let you know whether the fault is covered. If it is, we will repair or replace the item. If the item is no longer available, we may offer a comparable product of equal or greater value. A replacement does not start a new warranty period; cover continues from your original delivery date.

7. Can I get a refund?

This warranty provides for repair or replacement. Our products also come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded. If a fault is a failure of a substantial character, you can choose a refund or a replacement, and you may also be entitled to compensation for other reasonably foreseeable loss or damage. If a fault is not substantial, we will repair it, replace the item or refund you within a reasonable time.

8. Warrantor

idream Ltd t/a teddy.

NZBN: 9429049196139

support@teddybed.com

 

Updated: September 2026